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Frequently Asked Questions

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Shopping & Delivery

Standard shipping typically takes 3-5 business days within the country. International shipping can take 7-14 business days depending on the destination.

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary based on location.

Once your order ships, you will receive a tracking number via email. You can also find tracking information in your account under "Order History".

Payment

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. Some regions also support bank transfers and cash on delivery.

Displayed prices do not include sales tax or VAT. These will be calculated at checkout based on your shipping location.

Yes, discounts are available for bulk purchases. Please contact our customer service team for more information on bulk pricing.

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Returns & Refunds

We offer a 30-day return policy for most items. Products must be unused, in original packaging, and in resalable condition. Some exceptions apply for hygiene products.

To request a refund, log into your account, go to "Order History", select the relevant order, and click "Request Return". Follow the instructions to complete the return process.

Once we receive your returned item, refunds typically take 5-7 business days to process and appear on your original payment method.

Account & Orders

Click the "Account" icon in the top right corner of our website and select "Register". Fill in your details to create an accou

On the login page, click "Forgot Password". Enter your email address, and we will send you instructions to reset your password.

After logging in to your account, go to "My Account" and select "Order History" to view all your past orders.

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